Shipping policy

Shipping, Returns and Refund Policy

A. Shipping

Effective Date: 1st July 2026
Last Updated: 1st July 2026

Every Aurizen order is packed with care and sent on its journey as thoughtfully as it was created.

This Shipping Policy explains how we process, dispatch and deliver orders placed through Aurizen.life. We aim to make every delivery as smooth and transparent as possible while keeping you informed throughout the process.

Order Processing

Orders are typically processed within 1–3 business days following successful payment confirmation.

During periods of high demand, new product launches, promotional events or public holidays, processing times may be slightly longer.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times are separate from shipping and delivery timelines.

Shipping Coverage

We currently ship within India only.

As Aurizen grows, we may introduce international shipping to selected destinations. Any such expansion will be announced on our website and may be subject to additional terms, shipping charges, customs regulations and import requirements.

Delivery Timelines

Estimated delivery timelines within India are as follows:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

These timelines are estimates are indicative only and may vary depending on location, courier operations, weather conditions, public holidays, government restrictions, force majure or other circumstances beyond our reasonable control.

Delivery dates should not be interpreted as guaranteed delivery commitments.

For security reasons, we do not ship to P.O. Boxes or addresses where recipients cannot be clearly identified. Due to the value of our products all order must be shipped to a valid physical address with an identifiable recipient. We reserve the right to cancel, refuse, or request an alternative delivery address for any order that does not meet these requirements. 

Delivery of Digital Products and Services

Digital Products, including downloadable content, subscriptions, vouchers, or other electronically delivered products, shall be delivered electronically to the email address or user account provided at the time of purchase, unless otherwise specified on the applicable product page.

Digital Services purchased through the website shall be rendered in accordance with the timelines, scope and manner specified on the relevant service description or as otherwise agreed in writing. 
Estimated delivery timelines, where applicable, shall be as specified on the relevant product or service page. Delivery shall be deemed completed upon the successful transmission or making available of the Digital Product or Service to the customer's registered email address or designated user account.

Customers are responsible for providing accurate and complete contact and account details for ensuring they can receive electronic communications. Aurizen shall not be liable for any delay or non-delivery arising from incorrect or incomplete information, technical issues or circumstances beyond its reasonable control. Delivery shall be deemed completed upon successful transmission to the customer’s registered email address or designated user account.

Shipping Charges

Aurizen shall have the discretion to levy handling fees and shipping charges on the orders falling below a prescribed threshold.

Any shipping charges, where applicable, will be clearly displayed during checkout to ensure transparency prior to payment.

From time to time, Aurizen may offer free shipping promotions or other shipping-related offers. Any such promotions will be communicated on the website and will be subject to the applicable terms of the offer.

Aurizen may determine, revise, or modify such charges as its sole discretion without prior notice and such charges, once applied, shall be non-refundable.

Order Tracking

Once an order has been dispatched, Aurizen will provide the applicable tracking details through the communication channel associated with the order, including the registered email, SMS, WhatsApp, or any other available notification service, where applicable. Customers may also track the status of their orders through their registered user account on the Website, if such functionality is available.

Tracking information is provided and updated by Aurizen's trusted third-party logistics partners and may take a reasonable period after dispatch to become available or reflect the latest shipment status. While Aurizen endeavours to provide accurate and timely tracking information, it shall not be liable for any delay, interruption, inaccuracy, or failure in tracking updates attributable to third-party logistics partners or other circumstances beyond Aurizen's reasonable control.

As Aurizen offers Digital Products and Services delivered electronically, traditional shipment tracking is not applicable. Customers will receive order confirmations and delivery updates at their registered email address.

Delivery Partners

Aurizen engages trusted third-party logistics and courier partners to deliver orders safely across India.

While we carefully select our logistics partners, delivery schedules remain subject to their operational network, service availability and local conditions.

Aurizen remains your primary point of contact for any order-related assistance unless expressly stated otherwise.

Multiple Shipments

Where an order contains multiple products, items may occasionally be shipped separately due to product availability, warehouse location, packaging requirements or operational considerations.

Where this occurs, customers will not be charged additional shipping fees unless clearly communicated during checkout.

Customer Responsibilities

Please ensure that your shipping address, contact number and other delivery details are complete and accurate before placing your order.

Aurizen cannot be held liable for delays, failed deliveries or additional shipping costs arising from incorrect, incomplete or outdated information provided during checkout.

If your order is returned to us because delivery could not be completed due to an incorrect address, repeated failed delivery attempts or refusal to accept delivery, we may contact you to arrange re-dispatch. Additional shipping charges may apply.

Delivery & Risk

Delivery shall be considered complete once the order has been delivered to the shipping address provided during checkout and acknowledged by the recipient or otherwise confirmed by our logistics partner.

Ownership of products transfers to the customer upon successful delivery and receipt of full and final payment of all applicable amounts due in respect of the order.

Delivery Delays

Estimated delivery timelines are provided for reference only and are not guaranteed. Minor delays may occur in the normal course of operations due to factors such as shipment routing, address verification, warehouse processing time, courier scheduling or temporary service constraints of logistics partners. 

Aurizen shall make reasonable efforts to minimise such delays and keep customers informed where practicale. However, such operational delays shall not be considered breach of this Shipping Policy and Aurizen shall not be liable for any resulting inconvenience. 

While we work closely with our logistics partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our reasonable control, including

  • adverse weather conditions;
  • natural disasters;
  • public holidays;
  • strikes or transportation disruptions;
  • government restrictions or regulatory inspections;
  • remote delivery locations;
  • high order volumes;
  • unforeseen operational issues; or
  • circumstances affecting our logistics partners.

We appreciate your patience should any such delays arise.

Damaged or Incorrect Deliveries

Customers should inspect their order upon receipt and report any damage, tampering, missing items or incorrect delivery (including digital products, where applicable) within 48 hours of delivery. 

Customers are encouraged to share supporting photographs and retain original packing where possible, to assist in investigation.

Timely reporting enables Aurizen to assess the issue and provide appropriate resolution, which may include replacement, re-issuance or any other corrective action at Aurizen’s discretion.

Failed Deliveries

.Our logistics partners may attempt delivery of an order on more than one occasion. If delivery cannot be completed despite reasonable attempts, or if the shipment is returned to us as undelivered, we will notify the customer using the contact details provided at the time of purchase. 

In such cases, the customer may be offered options including re-dispatch or cancellation, in each case subject to applicable conditions under our Refund Policy and any additional shipping or handling charges where applicable.

Force Majeure

Aurizen shall not be responsible for delays or failure to fulfil deliveries caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, internet or communication outages, transportation disruptions, civil disturbances or other force majeure events.

During the continuance of a Force Majeure Event, Aurizen’s obligations shall be suspended to the extent affected, and such non-performance or delay shall not constitute as a breach of this Shipping Policy.

Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect operational improvements, changes in logistics arrangements, legal requirements or business practices.

Any revised version will be published on this page with an updated "Last Updated" date.

This Shipping Policy shall be governed by the laws of India. Subject to applicable consumer protection laws, any disputes relating to this Policy shall be subject to the jurisdiction of the competent courts at Mumbai, Maharashtra.

B. Refund & Return Policy

Effective Date: 1st July 2026
Last Updated: 1st July 2026

At Aurizen, we want you to enjoy every purchase with confidence. If something isn't quite right, we'll do our best to resolve the issue fairly and promptly.

This Refund & Return Policy explains when returns, replacements, refunds and cancellations are available for products and services purchased through Aurizen.life.

Scope

This Policy applies to:

  • Physical products;
  • Digital products;
  • Downloadable content;
  • Memberships and subscriptions; and
  • Services purchased through Aurizen.life, where applicable.

Unless otherwise stated on a specific product or service page, this Policy applies to all purchases made through Aurizen.life.

Return Eligibility

Unless otherwise stated on the product page, eligible return requests must be initiated within 3 calendar days of receiving your order.

To be eligible for a return, the item must:

  • be unused and in its original condition;
  • be returned with all original packaging, labels and accessories (where applicable);
  • be accompanied by proof of purchase or order confirmation; and
  • satisfy the conditions described in this Policy.

Returns requested after the applicable return period may not be accepted.

How to Request a Return

To initiate a return, please contact our Customer Support team at:

hello@aurizen.life

Please include:

  • your order number;
  • the reason for the return;
  • photographs where applicable (especially for damaged or incorrect items); and
  • any additional information that may help us review your request.

Please do not return products without receiving return instructions from Aurizen. Unauthorised returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product;
  • a defective product;
  • an incorrect item; or
  • an item missing from your order,

please notify us within 48 hours of delivery.

Where possible, kindly provide photographs of:

  • the shipping package;
  • the product received;
  • any visible damage; and
  • the shipping label.

This helps us investigate the matter and provide an appropriate resolution as quickly as possible.

Non-Returnable Products

For hygiene, safety and quality reasons, certain products cannot be returned unless they are damaged, defective or incorrectly supplied.

These may include:

  • tea and other food or beverage products;
  • perishable products;
  • cosmetics, skincare and personal care products that have been opened or used;
  • personalised or customised products;
  • digital products, downloadable content, memberships, subscriptions or services once access, download, activation, delivery or the service has commenced;
  • gift cards; and
  • products specifically marked as non-returnable.

Any additional product-specific return restrictions will be clearly indicated on the relevant product page where applicable.

Refunds for digital products or services may be considered only where:

  • the product or service cannot be delivered due to our fault;
  • a verified technical issue prevents access which we are unable to reasonably resolve; or
  • required under applicable Indian law.

Exchanges

Where an exchange is available, we may replace an eligible product with the same item or another agreed alternative, subject to stock availability.

Exchanges are offered at Aurizen's discretion and subject to product availability.

If an exchange is not possible, an appropriate refund or store credit may be offered, subject to this Policy and applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Aurizen may request additional information where reasonably required to review a return, replacement or refund request.

If approved, refunds will generally be processed to the original payment method within 7–10 business days.

The actual credit may take additional time depending on your bank, card issuer, UPI provider or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Return Shipping

Where a return is approved because:

  • the product is defective;
  • the wrong item was supplied;
  • the product was damaged during transit; or
  • the error was attributable to Aurizen,

Aurizen will bear the reasonable return shipping costs.

Where a return is approved for any other eligible reason, the customer may be responsible for return shipping charges unless otherwise communicated.

Cancellation of Orders

Orders should be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order will instead be governed by this Refund & Return Policy.

Aurizen reserves the right to cancel any order prior to dispatch where reasonably necessary, including due to pricing errors, payment issues, suspected fraud, stock unavailability or regulatory requirements.

Where payment has already been received, an appropriate refund will be issued.

Refusal of Returns

Aurizen reserves the right to decline return or refund requests where:

  • the product has been used, consumed or damaged after delivery;
  • the return request falls outside the applicable return period;
  • the product is returned without original packaging where required;
  • the product is not eligible for return under this Policy;
  • the product has been altered, tampered with or misused; or
  • the claim is found to be fraudulent or abusive.

Nothing in this section limits any rights available to consumers under applicable Indian law.

Product Variations

Many products offered under the Aurizen™ brand contain natural or plant-based ingredients.

Accordingly, slight variations in colour, flavour, aroma, texture, appearance or packaging may occur and do not by themselves constitute defects or grounds for return.

Changes to this Policy

We may revise this Refund & Return Policy from time to time to reflect changes in our products, business operations, legal requirements or customer service practices.

The latest version will always be published on this page.

CONTACT US

For questions regarding returns, refunds or exchanges, please contact:

Customer Support
hello@aurizen.life

Official Correspondence
office@aurizen.life

Grievance Officer
amitk.biz@zohomail.in

Website: aurizen.life

This Refund & Return Policy shall be governed by the laws of India.

Subject to applicable consumer protection laws, any disputes relating to this Policy shall be subject to the jurisdiction of the competent courts at Mumbai, Maharashtra.