Refund policy
Refund & Return Policy
Effective Date: 1st July 2026
Last Updated: 1st July 2026
At Aurizen, we want you to enjoy every purchase with confidence. If something isn't quite right, we'll do our best to resolve the issue fairly and promptly.
This Refund & Return Policy explains when returns, replacements, refunds and cancellations are available for products and services purchased through Aurizen.life.
Scope
This Policy applies to:
- Physical products;
- Digital products;
- Downloadable content;
- Memberships and subscriptions; and
- Services purchased through Aurizen.life, where applicable.
Unless otherwise stated on a specific product or service page, this Policy applies to all purchases made through Aurizen.life.
Return Eligibility
Unless otherwise stated on the product page, eligible return requests must be initiated within 3 calendar days of receiving your order.
To be eligible for a return, the item must:
- be unused and in its original condition;
- be returned with all original packaging, labels and accessories (where applicable);
- be accompanied by proof of purchase or order confirmation; and
- satisfy the conditions described in this Policy.
Returns requested after the applicable return period may not be accepted.
How to Request a Return
To initiate a return, please contact our Customer Support team at:
Please include:
- your order number;
- the reason for the return;
- photographs where applicable (especially for damaged or incorrect items); and
- any additional information that may help us review your request.
Please do not return products without receiving return instructions from Aurizen. Unauthorised returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- a damaged product;
- a defective product;
- an incorrect item; or
- an item missing from your order,
please notify us within 48 hours of delivery.
Where possible, kindly provide photographs of:
- the shipping package;
- the product received;
- any visible damage; and
- the shipping label.
This helps us investigate the matter and provide an appropriate resolution as quickly as possible.
Non-Returnable Products
For hygiene, safety and quality reasons, certain products cannot be returned unless they are damaged, defective or incorrectly supplied.
These may include:
- tea and other food or beverage products;
- perishable products;
- cosmetics, skincare and personal care products that have been opened or used;
- personalised or customised products;
- digital products, downloadable content, memberships, subscriptions or services once access, download, activation, delivery or the service has commenced;
- gift cards; and
- products specifically marked as non-returnable.
Any additional product-specific return restrictions will be clearly indicated on the relevant product page where applicable.
Refunds for digital products or services may be considered only where:
- the product or service cannot be delivered due to our fault;
- a verified technical issue prevents access which we are unable to reasonably resolve; or
- required under applicable Indian law.
Exchanges
Where an exchange is available, we may replace an eligible product with the same item or another agreed alternative, subject to stock availability.
Exchanges are offered at Aurizen's discretion and subject to product availability.
If an exchange is not possible, an appropriate refund or store credit may be offered, subject to this Policy and applicable law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Aurizen may request additional information where reasonably required to review a return, replacement or refund request.
If approved, refunds will generally be processed to the original payment method within 7–10 business days.
The actual credit may take additional time depending on your bank, card issuer, UPI provider or payment service.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Return Shipping
Where a return is approved because:
- the product is defective;
- the wrong item was supplied;
- the product was damaged during transit; or
- the error was attributable to Aurizen,
Aurizen will bear the reasonable return shipping costs.
Where a return is approved for any other eligible reason, the customer may be responsible for return shipping charges unless otherwise communicated.
Cancellation of Orders
Orders should be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible and the order will instead be governed by this Refund & Return Policy.
Aurizen reserves the right to cancel any order prior to dispatch where reasonably necessary, including due to pricing errors, payment issues, suspected fraud, stock unavailability or regulatory requirements.
Where payment has already been received, an appropriate refund will be issued.
Refusal of Returns
Aurizen reserves the right to decline return or refund requests where:
- the product has been used, consumed or damaged after delivery;
- the return request falls outside the applicable return period;
- the product is returned without original packaging where required;
- the product is not eligible for return under this Policy;
- the product has been altered, tampered with or misused; or
- the claim is found to be fraudulent or abusive.
Nothing in this section limits any rights available to consumers under applicable Indian law.
Product Variations
Many products offered under the Aurizen™ brand contain natural or plant-based ingredients.
Accordingly, slight variations in colour, flavour, aroma, texture, appearance or packaging may occur and do not by themselves constitute defects or grounds for return.
Changes to this Policy
We may revise this Refund & Return Policy from time to time to reflect changes in our products, business operations, legal requirements or customer service practices.
The latest version will always be published on this page.
CONTACT US
For questions regarding returns, refunds or exchanges, please contact:
Customer Support
hello@aurizen.life
Official Correspondence
office@aurizen.life
Grievance Officer
amitk.biz@zohomail.in
Website: aurizen.life
This Refund & Return Policy shall be governed by the laws of India.
Subject to applicable consumer protection laws, any disputes relating to this Policy shall be subject to the jurisdiction of the competent courts at Mumbai, Maharashtra.