Privacy Policy

Welcome to Aurizen.life (“Website”, “Platform”, “we”, “our”, or “us”), owned and operated by Aurizen Collectives LLP, a Limited Liability Partnership incorporated under the laws of India, having its registered office in Mumbai.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use our Website, products, services, content, marketplace features, partner brand listings, and related digital platforms.

By using our Website, you consent to the practices described in this Privacy Policy.

This Privacy Policy is governed by and compliant with:

• The Digital Personal Data Protection Act, 2023 (“DPDPA”)
• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection (E-Commerce) Rules, 2020
• Other applicable laws of India

We may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Gender (optional)
• Date of birth (optional)

B. Transaction Information

• Purchase history
• Payment details processed through secure third-party payment gateways
• Refund and return information

C. Technical & Usage Information

• IP address
• Device information
• Browser type
• Operating system
• Website interaction behaviour
• Cookies and analytics data

D. Marketplace / Partner Brand Information

Where applicable, we may collect and process information related to purchases from third-party partner brands listed on our platform.

We use your information for the following purposes:

• To create and manage your account
• To process orders and payments
• To deliver products and services
• To provide customer support
• To improve website functionality and user experience
• To send transactional updates and service communications
• To send marketing communications (only where permitted)
• To detect fraud, abuse, or unlawful activities
• To comply with legal and regulatory obligations

Payments on Aurizen.life are processed through secure third-party payment gateways compliant with applicable RBI and PCI-DSS standards.

We do not store complete debit card, credit card, UPI PIN, or banking credentials on our servers.

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse traffic and usage patterns
• Enable shopping cart and login functionality
• Deliver relevant advertisements and promotions

Users may disable cookies through browser settings; however, certain features of the Website may not function properly.

We may share your information with:

• Logistics and delivery partners
• Payment gateway providers
• Technology and analytics service providers
• Customer support providers
• Government authorities where legally required
• Partner brands/vendors for fulfilment of marketplace orders

We do not sell personal data to third parties.

We implement reasonable security practices and safeguards to protect your personal data against unauthorised access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable Indian law, users may have the right to:

• Access their personal data
• Correct inaccurate data
• Request deletion of data
• Withdraw consent
• Opt out of marketing communications
• Raise grievances regarding data processing

Requests may be sent to: privacy@aurizen.life

Our Website may contain links to third-party websites, social media platforms, or partner brand pages. We are not responsible for the privacy practices or content of such third-party websites.

Users are advised to review the respective privacy policies of those websites.

Aurizen.life is not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors without lawful guardian consent.

AURIZEN™ and Aurizen.life are proprietary trademarks and brand identifiers of Aurizen Collectives LLP.

The trademark AURIZEN™ is applied for / registered under the Trade Marks Act, 1999, and all associated brand names, logos, designs, content, graphics, product names, website elements, and intellectual property displayed on this Website are the exclusive property of Aurizen Collectives LLP unless otherwise stated.

Unauthorised use, reproduction, imitation, distribution, or exploitation of any trademark, logo, content, or intellectual property belonging to Aurizen Collectives LLP is strictly prohibited and may result in legal action under applicable intellectual property laws of India.

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after changes constitutes acceptance of the revised Policy.

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules thereunder, the contact details are as follows:

Aurizen Collectives LLP

207, Zinnia, Nahar Amrit Shakti, Chandivali Farm Road, Andheri East, Mumbai 400072, Maharashtra, India
GSTIN: 27ACOFA0724B1ZT
Customer Care: hello@aurizen.life · +91 93230 12404

Grievance Officer

Lavi Manglik Kumar
Email: grievance@aurizen.co.in

By accessing or using Aurizen.life and Aurizen.co.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your information in accordance with this Policy.